Refund policy

At Urbanloom.live, we want every customer to enjoy a smooth and satisfying shopping experience. We carefully select and provide home-inspired products, including light-filtering sheer curtains and bedroom rugs, designed to bring comfort, style, and warmth to your living spaces. If your purchase does not meet your expectations, our Return and Refund Policy explains how we can assist you.

This Return and Refund Policy applies to all purchases made through https://www.urbanloom.live/ and outlines the conditions, procedures, and responsibilities related to product returns, exchanges, and refunds.

1. Return Eligibility

We accept return requests within 30 days after the date your order is delivered.

To qualify for a return, the following conditions must be met:

  • The item must be unused, unwashed, and in its original condition.
  • The product must include original packaging, labels, accessories, and any included materials.
  • The item must not show signs of damage, alteration, installation, or improper use.
  • Customers must provide valid proof of purchase, such as an order confirmation or receipt.

Due to hygiene, safety, and product protection considerations, certain items may not be eligible for return if they have been used, modified, or damaged after delivery.

2. Damaged, Incorrect, or Defective Items

We carefully inspect and package our products before shipment. However, if you receive:

  • A damaged item;
  • A defective product;
  • A product different from what you ordered;
  • A missing item from your package;

please contact our customer service team within 7 days of delivery.

Customers should provide:

  • Order number;
  • Description of the issue;
  • Clear photographs showing the condition of the product and packaging.

After reviewing the information, we will provide an appropriate solution, which may include a replacement, refund, or other available resolution.

3. Return Process

To request a return, please contact:

Email: [email protected]

Please include:

  • Your full name;
  • Order number;
  • Product details;
  • Reason for return.

Customers must receive return authorization before sending any product back. Unauthorized returns may not be accepted.

Return address:

Good Okc Inc
105 NE 1st St
Moore, OK 73160
United States

Customers are responsible for ensuring returned packages are properly packed and safely shipped.

4. Refund Policy

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund request.

If approved:

  • Refunds will be processed to the original payment method.
  • Processing times may vary depending on your payment provider.
  • Refunds generally appear within several business days after approval.

Original shipping charges, if applicable, may not be refundable unless the return is caused by an error on our part or a defective product.

5. Non-Returnable Items

Returns may not be accepted for:

  • Products damaged due to misuse;
  • Items returned after the return period;
  • Products without original packaging;
  • Customized or specially prepared items;
  • Items showing signs of wear or use.

6. Exchanges

If you need a replacement due to a defect, incorrect shipment, or damage, please contact us. Exchange availability depends on product availability.

7. Policy Changes

Urbanloom.live reserves the right to update this Return and Refund Policy at any time. Any changes will be posted on this page with an updated effective date.