Privacy policy

Urbanloom.live (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, place orders, or communicate with us.

This policy applies to customers and visitors of:

https://www.urbanloom.live/

1. Information We Collect

When you use our website, we may collect different types of information, including:

Personal Information

Examples include:

  • Full name;
  • Email address;
  • Shipping address;
  • Billing address;
  • Telephone number;
  • Payment-related information processed through secure payment providers.

Order Information

We may collect information related to:

  • Products purchased;
  • Order history;
  • Transaction details;
  • Customer service communications.

Website Usage Information

We may automatically collect:

  • IP address;
  • Browser type;
  • Device information;
  • Website interaction data;
  • Pages visited and browsing activity.

2. How We Use Your Information

We may use collected information to:

  • Process and fulfill orders;
  • Provide customer support;
  • Send order updates;
  • Improve website functionality;
  • Prevent fraudulent transactions;
  • Maintain business records;
  • Communicate promotional information when permitted.

3. Payment Security

Urbanloom.live does not directly store complete payment card information. Payments are processed through secure third-party payment providers that maintain appropriate security practices.

4. Cookies and Tracking Technologies

We may use cookies and similar technologies to:

  • Remember customer preferences;
  • Improve website performance;
  • Analyze website traffic;
  • Enhance shopping experiences.

You may adjust cookie settings through your browser; however, disabling cookies may affect certain website functions.

5. Sharing of Information

We may share information only when necessary with:

  • Shipping providers;
  • Payment processors;
  • Website service providers;
  • Fraud prevention services;
  • Legal authorities when required by law.

We do not sell personal information for unauthorized purposes.

6. Data Protection

We use reasonable administrative, technical, and organizational measures to protect customer information against unauthorized access, misuse, or disclosure.

However, no online transmission method can guarantee absolute security.

7. Your Privacy Rights

Depending on applicable laws, customers may have rights regarding their personal information, including:

  • Requesting access to personal information;
  • Requesting correction of inaccurate information;
  • Requesting deletion where applicable;
  • Managing communication preferences.

Requests may be submitted through:

Email: [email protected]

8. Children’s Privacy

Urbanloom.live does not knowingly collect personal information from children under the age required by applicable privacy laws without appropriate authorization.

9. Policy Updates

We may update this Privacy Policy periodically. Updated versions will be posted on this page.